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Returns Policy

Items in a saleable condition with all original tags attached may be exchanged or returned for a credit note only. A refund will be given if there is a fault in the garment or it has been damaged during shipping. This policy is non-negotiable. Returns or exchanges are accepted on goods within 14 days of receiving the product in Australia. For International purchases you have 30 days to notify orders@nncy.com.au and return your item(s) from the date you receive the package. Items not received within this period will not be accepted. Items must be in original condition and must not have been worn, altered or washed.

 

Credit notes are valid for 12 months and are valid immediately online, please allow 24 hours for your credit note to be activated.

Return shipping is payable by the customer and must be sent via a prepaid and traceable method to ensure safe and documented delivery. NNCY take no responsibility for missing incoming deliveries without proof of delivery. The original shipping charges are not refundable and, if you are exchanging for an alternative item, a shipping charge will be applied.

Store Credits will be provided for exchanges via a Credit Voucher code which will be issued once return has been approved for credit.
NNCY reserves the right to deny refunds if the merchandise does not meet our returns policy requirements once assessed.

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