Returns and Exchanges
NNCY has a 14- day return policy: from the date your order is delivered, you have to ship/postmark it back to our headquarters for a refund or exchange within 14 days.
Returning your purchase
1. Fill out the Returns Form we provided you with your item/s. Alternatively, you can print one out by clicking this link .
2. Place the item(s) in the original shipping box, or any other solid carton box.
3. Close the box and tape it securely.
4. Ship the return with a carrier of your choice. For your safety, make sure to get a tracking number so that the carrier will refund you in the event of theft or loss during delivery to our warehouse.
5. Please send your package to: Rear 216, Warehouse 4, Blackshaws Road Altona North, Melbourne 3025 Exchanges Purchased items are exchangeable into a different size and colour. All exchanges are based on stock availability and are shipped to you free of charge. Should you be interested in an alternative style, please return your item/s to us and simply purchase the new piece separately at www.nncy.com.au. Please note that exchanges are subject to availability.
Receiving a refund
Your refund will either be credited to the original purchaser’s credit card or as store credit to your NNCY online account. If the complete order is returned, a refund will include NNCY shipping costs. Please allow 14- 30 days for NNCY to issue a refund. Please note that a deduction can be made if the value of the goods has been reduced as a result of you handling the goods more than was necessary.
Items must be returned to NNCY in perfect condition accompanied by the return document. Tags and any seals must still be attached. We strongly prefer that items be returned through any secured transport to ensure they are protected and insured during transit. Please send your package to: Rear 216, Warehouse 4, Blackshaws Road Altona North, Melbourne 3025